RentalMetrics

Plan, Do, Check, Act

The iterative Shewhart cycle of Plan, Do, Check, Act (PDCA) was made popular in the 20^th century by quality guru Dr. W. Edwards Deming, and with good cause. Scientific thinking yields consistent and measurable results.

Right now the RentalMetrics team is hard at work checking out our soon to be released Interactive Learning Environment (ILE). Why are we testing? Because we care about quality!

Even though PDCA was developed with the manufacturing industry in mind, it works on any kind of project. For Instance, at RentalMetrics:

We’ve made plans to deliver an interactive learning environment.  Through brainstorming and research we’ve created the intellectual framework to design an top-notch portal for those interested in learning more about using business processes and technology solutions to manage their construction equipment fleets.

For the past few months we’ve done the work to integrate a variety of software tools and developed multimedia content.

Right now we’re checking out what we’ve made. We’re testing the login system, billing system, and the usability of the navigation to ensure proper function. How do we know if it works “right?” We check our results against what we’d planned!

As we act on applying changes and bug fixes we don’t end the PDCA process. We keep updating and reviewing our plans, doing what it takes to work out the kinks, checking and re-check the changes we’ve made, and fixing the problems we find.

Simple. Yes. Powerful. You bet. No matter what industry you’re in, or the end goal of the project, PDCA is a helpful framework for organizing projects in a scientific, results oriented manner.

 

Reliability Matters

If anyone has been following the American Airlines fiasco (or been caught up in it) you know the importance of product and service reliability.

Why is it that the customer feels the most pain in these situations?

At RentalMetrics we believe a new model is developing. It’s a model of connectivity. It’s a model of unfettered uptime. It takes the unpredictability out of high-quality consulting, and puts the power in the hands of the customer.

We believe the emerging mode of delivery for consulting is through an Online Interactive Learning Environment (ILE). Sure, we could be sleeping in an airport right now, late for our next consulting gig, but instead we’re developing a library of multi-media content and developing coursework that can be directly applied to your business.

If you’re located next door, or across the world, it doesn’t matter; RentalMetrics is available online. Through forums, articles, webinars...phone AND video conferencing, we add value by helping you run your construction/equipment rental company smarter and more efficiently.

As we put the finishing touches on our ILE we’re keeping in mind the hard lessons learned from American Airlines. We want to eliminate our customer’s pain and frustration by reliably delivering what we promised. No hotel rooms.  No food vouchers.  No weather delays.  No excuses.   

Interactive Learning Environment being tweaked

We're busy polishing the chrome on our shiny new Interactive Learning Site (ILE).  By the time the ILE is available for consumption, it will be a virtual online university for improving your equipment rental/construction firm.

We'll be releasing some videos that highlight the solution and available courses soon.  Until then...we're knee deep in system settings and lines of code to make sure you have a great user experience.

Prosper!

Project Management & Team Collaboration - Interview with Isaac Garcia, Co-Founder & CEO of Central Desktop

In this episode of the RentalMetrics RedMeat podcast we chat with Isaac Garcia, co-founder and CEO of Central Desktop.

Central Desktop provides some pretty high horsepower on-demand team collaboration software.  In fact, Central Desktop's solution is what I'd call "core" to operations here at RentalMetrics.  We use it for our own intranet, document management, wiki/team collaboration, and project management.  Don't forget that every single subscriber to the RentalMetrics Interactive Learning Environment gets a subscription to Central Desktop...at no additional charge.  We're so convinced you'll love it...and that you need it...that we'll pick up the tab.  Enjoy. 

RentalMetrics subscribers can hear the FULL interview with Isaac in our course called Introduction to Central Desktop in the Project Management Solutions category.

 

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